Privacy Policy

Meshktatea.com or Meshka (Assam) or Meshka recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on meshkatea.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

meshkatea.com is a property of Meshka (Assam), an Indian Partnership registered under the Partnership Act, 1932 having its registered office at Mira Niwas, Meshka House, Club Road, Jorhat - 785001, Assam, INDIA.

The constitution of the firm is Partnership.

This Privacy Policy applies to meshkatea.com, Meshka (Assam), or Meshka.

Information we collect:

1. Contact information. We might collect your name, email, mobile number, phone number, street, city, state, pincode, the country through various form fields in the website. Most of these data is input by the user so that we can facilitate purchase and selling.
2. Payment and billing information. We might collect your billing name, billing address and payment method when you buy a ticket. We NEVER collect your debit/credit card number or debit/credit card expiry date or other details pertaining to your debit/credit card on our website. Debit or Credit card information will be obtained and processed by our online payment partner CC Avenue/RazorPay/Bank.
3. Information you post. We collect information you post in a public space on our website or on a third-party social media site belonging to meshkatea.com.
4. Demographic information. We have negligible mechanism to directly collect the demographic information. If the same is collected, it could be by our CMS platform i.e Shopify, SEO facilitators like Google Analytics, Google Adsense, Social Media Platform like Facebook, Instagram, Pinterest etc. We might collect this as a part of a survey also.
5. Other information. During the usage of our website, we may collect information about the IP address and the browser being used. We might look at the site that led you to our website, duration of time spent on our website, pages accessed or the site that is visited after our website was visited. We might also collect the type of mobile device that is being used and/or the version of the operating system your computer or device is running on. This again is fulfilled by third party tools like Shopify, Google Analytics, Facebook Pixel etc.

We collect information in different ways:

1. We collect information directly from you. We collect information directly from you when you register for our newsletter information and product purchases. We also collect information if you post a comment on our websites or ask us a question through phone or email.
2. We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.
3. We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information:

1. We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
2. We use information to respond to your requests or questions. We might use your information to confirm your requests or questions.
3. We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
4. We use information to look at site trends and customer interests. We may use your information, feedback etc. to make our website and products better for you. We may combine information we get from you with the information collected about you from third parties.
5. We use information for security purposes. We may collect and use information to protect all aspects of our company, our customers, or our websites.
6. We use information for marketing purposes. We might send you information about special promotions or offers. We might also inform you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for instance, if you buy tea from us we'll enrol you in our newsletter.
7. We use information to send you transactional communications. We might send you emails or SMS about your account or a product purchase.
8. We use information as otherwise permitted by law.

 

Sharing of information with third-parties:

1. We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.
2. We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
3. We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
4. We may share your information for reasons not described in this policy. If there is any usage that is not mentioned above, then you will be informed via SMS/E-Mail etc. in advance.

Email Opt-Out:

1. You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email at mail@meshkatea.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we could still be sending you transactional messages through email and SMS about your purchases.

Third party sites:

1. If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Grievance Officer:

In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Diganta Sarmah

Mira Niwas, Meshka House, Club Road,

Jorhat - 785001, Assam, INDIA

Phone: +916900182341

Email: mail@meshkatea.com-If you have any questions about this Policy or other privacy concerns, you can also email us at mail@meshkatea.com

Updates to this policy:

This Privacy Policy was last updated on 28.05.2021. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction:

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India applicable to the State of Assam and the jurisdiction is limited to Jorhat Jurisdiction only.